Refund Policy

Refund Policy

At Hand Choice, we are committed to ensuring your satisfaction. If you're not completely happy with your purchase, we’re here to help with returns, exchanges, and refunds.

1. Eligibility for Refunds

  • Items must be returned in their original, unused condition, with all packaging, tags, and accessories included.
  • Refund requests must be made within [14 days] of receiving your order.
  • Custom or personalized items may not be eligible for refunds unless defective.

2. Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards.
  • Items purchased during clearance or final sale events.

3. Refund Process

  • To request a refund, please contact us at handchoices@gmail.com with your order number and reason for return.
  • Once your return is approved, we will provide instructions for sending the item back.
  • Refunds will be processed within [5-7 business days] of receiving and inspecting the returned item.

4. Refund Method

  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that depending on your payment provider, it may take additional time for the funds to reflect in your account.

5. Shipping Costs

  • Original shipping costs are non-refundable.
  • Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

6. Exchanges

  • If you wish to exchange an item for a different size, color, or model, please contact us at handchoices@gmail.com to arrange the exchange.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at handchoices@gmail.com with photos of the item and your order details.
  • We will arrange for a replacement or a full refund, including shipping costs, as appropriate.

8. Cancellations

  • Orders may be canceled within [insert timeframe, e.g., 24 hours] of placing the order. After this period, cancellation requests may not be accommodated if the order has already been shipped.

9. Contact Us

If you have any questions or need assistance with your refund or return, please contact us:
📧 Email: handchoices@gmail.com
📞 Phone: +92 311 9442017