HandChoice
Delhi, India
Support: 7289072636
Effective from the date of publication on this website.
Personalised and customised products
Personalised or customised products are generally non-returnable and non-refundable because they are made specifically for you. This does not affect rights available under applicable law, including for products received broken, damaged, defective, incorrect, missing or materially different from what was ordered.
Non-customisable products and change of mind
Change-of-mind returns are not accepted. This is different from a claim for a product received broken, damaged, defective, incorrect, missing or materially different from what was ordered.
Damage, defect and incorrect-item claims
- Raise your claim through our Contact page within 3 calendar days of delivery.
- Provide a continuous, uncut and unedited unboxing video that begins before opening the outer package and continues through unpacking the product.
- We may also request photos, packaging and labels, order details, and other information reasonably needed to review the claim.
- Claims without the requested evidence may be rejected where legally permitted. This evidence requirement does not waive statutory consumer rights.
Review and resolution
We will review the information provided and may ask for additional details. Where a claim is accepted, the available resolution may include replacement, refund or another remedy as appropriate and as required by applicable law. If an accepted product issue requires a return, HandChoice bears the return-shipping cost. We do not publish a fixed refund-processing time until a verified refund workflow is in place.
Cancellation
For cancellation requests, see our Cancellation Policy. Cancellation eligibility is separate from return and refund eligibility.
